Refund policy
At Ness Styled, we want you to love your jewellery. If you’re not completely happy with your purchase, we’re happy to help. We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.
If you have any questions about your order, please feel free to contact us at nessstyled@gmail.com and we’ll be happy to assist.
How to Start a Return
To request a return, please email nessstyled@gmail.com and include:
- Your order number
- The item(s) you would like to return
We will then provide instructions on how to send your item back.
Please note that return postage costs are the responsibility of the customer, unless the item is faulty or an error has been made with your order.
Once we receive and inspect the returned item, we will process either a refund to your original payment method or store credit, depending on your preference.
International Orders
Returns are also accepted from international customers. However, customers are responsible for return shipping costs and any customs fees or charges that may apply.
Non-Returnable Items
Certain items cannot be returned. These include:
- Custom or personalised designs
- Earrings (for hygiene reasons)
- Anklets (for hygiene reasons)
Returns will also not be accepted for:
- Tarnishing caused by wear or improper jewellery care
- General wear and tear over time
- Damage caused by pulling, catching, or mishandling of user
Care instructions are provided with every order. Following these guidelines will help keep your pieces looking their best.
Faulty or Damaged Items
If your jewellery arrives damaged or faulty, please contact us as soon as possible at nessstyled@gmail.com so we can resolve the issue for you.
Incorrect Shipping Details
Please ensure that the shipping address entered at checkout is accurate and complete. Ness Styled cannot be held responsible for orders that are lost or delivered to the wrong address due to incorrect or incomplete information provided by the customer.
Unfortunately, in these situations we are unable to submit claims or issue refunds, so we kindly ask customers to double-check their shipping details before placing an order.